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Submitting a General Support Request

Submitting a General Support Request

Nov 16, 2021

How to request general support at https://helpdesk.franklin.uga.edu

Step-by-step guide

  1. Visit https://helpdesk.franklin.uga.edu 

  2. You will automatically be redirected to a new General Support request:

  4. Click on the General Support Request Category:

    1. General Requests

    2. Classroom/Instructional Assistance

    3. Computer Support

    4. Website Support

    5. Research Consultations

    6. Server Support

    7. Backup Requests

    8. Account Requests

  5. Complete the form. When submitting your request, please include as much information as possible so that our team can more efficiently assist you. This information may include building, room number, preferred contact information, UGA control number, and serial number.