Franklin OIT Self Service Website

Welcome to Franklin OIT's Self Service website. Start by entering a search topic or selecting one from below.

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Computer Support

Resources for troubleshooting and maintaining desktop and laptop computers, software, and peripherals

Instructional & Classroom Support

Instructional resources such as HyFlex/hybrid teaching guides, remote‑teaching support, scheduling tools, A/V assistance, eLearning (eLC), Kaltura, Respondus, and Zoom.

Web Site and Web Application Support

Support for your college approved and provided Drupal site and web related applications.

Servers & Storage Support

Support of CrashPlan, management of custom shared folders, data recovery services, and the sensitive file‑scanning process for Franklin College file shares.

Policies & Administrative Support

Provides faculty and staff with essential resources to maintain secure, efficient, and compliant operations. This includes cybersecurity and ethics training guidance, access and data governance policies, IT standards for hardware and software, service level agreements for key digital services, and guidelines for web and digital media content. Recognition programs like the IT Professional of the Year highlight excellence in service and support.