Department and Unit File Shares

Owned by Stephanie Lynn
Last updated: Jan 09, 2019 by Tiffany Linhardt (Unlicensed)
2 min read

Franklin OIT provides all Franklin College units with a basic set of shared folders to foster collaboration and support business processes.  This unit share (also known as a S:\ drive) allows for basic file sharing within a given unit, where access can be easily controlled based off MyIDs.  Every unit starts with 10GB of space which can be increased to 100GB, based upon need. Other quota exceptions will be evaluated on a per-case basis.

Benefits of Service

Benefits of individual file shares:

  • A location for faculty and staff to share files, best suited for collaboration within the unit
  • Multiple restricted folders allow for more specialized collaborations (i.e. faculty only)
  • Two levels of backups for data stored in this location
  • The shared folders are remotely accessible through campus VPN

Requesting Use and Support

New Clients

Franklin College Departments can request setup of Department File shares by contacting the Franklin OIT Helpdesk.

Existing Clients

Franklin College faculty and staff can request support for Department file shares by contacting the Franklin OIT Helpdesk.

Current Rates for Service

  • Unit file shares are available to Franklin College faculty and staff free of charge.
  • Should the need for storage space exceed current capacities, Franklin OIT personnel will consult with clients to make recommendations for more appropriate storage mediums.

Client Responsibility

Clients are responsible for the following:

  • Initiate support requests for services via the Franklin OIT Help Desk.
  • Adhere to the UGA Policy on the Use of Computers in regards to data storage and transmission.
  • Notify Franklin OIT if a client is leaving a unit or the point of contact changes.

OIT Responsibility

Franklin OIT is responsible for the following:

  • Respond to initial client request for information, use of, or support for this service.
  • Meet with the client to discuss needs and provide a detailed list of recommendations if requested.
  • If required, provide a Memorandum of Understanding to detail work that falls outside of standard service levels.
  • Provide adequate notice to clients of any proposed service changes.
  • Inform clients of any failures or issues noted in logs or monitoring tools, along with proposed solutions.