Data Backup for Desktops

Owned by Stephanie Lynn
Last updated: Nov 15, 2024 by Michael HillVersion comment

Franklin College has identified a critical need within the college for a reliable and robust backup solution for desktops. To fulfill this need, Franklin OIT has established a relationship and provides management of the CrashPlan software solution at a cost-recovery rate.

Benefits of Service

Benefits of the Franklin OIT Data Backup Service for desktops using CrashPlan Software

  • The cloud-hosted service provides:
    • High Availability
    • High Performance
    • Secure
    • Flexible
    • Always-on / Constant backups of data as it changes
    • Unlimited data storage

Requesting Use and Support

New Clients

Franklin College faculty and staff can request more information on data backup services by contacting the Franklin OIT Help Desk:

Existing Clients

Franklin College faculty and staff can request support on data backup services by contacting the Franklin OIT Help Desk:

Current Rates for Service

  • Annual CrashPlan Backup Software Licensing (annual): $75/client

Client Responsibility

Clients are responsible for the following:

  • Initiate requests for new service, change on existing service, or support for services via the Franklin OIT Help Desk.
  • Purchase of any additional required items outside of this service, including, but not limited to, hardware, software, support services, warranty, cabling, licensing, or fees.
  • Sign and return any associated forms for this service including Memorandum of Understanding (MOU), Proposal of Work (POW), and Statement of Work (SOW).
  • Develop data management plans, disaster recovery plans, and business continuity plans as applicable.
  • Manage the data recovery processes
    • (Additional storage may be required if restoring large data sets)
  • Utilize self-Help support available on the Franklin OIT Self Service Website

OIT Responsibility

  • Maintain and support the CrashPlan management portal
  • Maintain and support the product licensing for the software
  • Provide instructional assistance to clients on use of the system:
    • Documentation and examples on usage of the data backup services on the Franklin OIT Self Service Website.
    • Indirect or direct initial setup training on how to use the service and may assist with one support request per year up to one hour.
    • Data recovery requests, outside of self-service, and additional support will be available at cost-recovery rates.