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For Code42 users who have accidentally deleted a document and need to restore it, you can use the Code42 App to do so.

If you are replacing your device, please see the Code42 How to Restore a Backup onto a New Computer.

Step-by-step guide

  1. Log into the Code42 App using your MyID and password, then using DUO Login.

    • Windows: Find the app in the Windows Menu or in the system tray at the bottom of your screen (you may need to click the ^ symbol to see the icon).
    • Mac: Find the app in your Applications folder or the menu bar at the top of your screen.
  2. Click the "Restore Files" button.
  3. The next screen will show you the folders and files you have included in your backup. Place a check mark beside any folders or files you would like to restore. Then click the "Restore Files..." button.
  4. Here you will decide where you want the file(s) to be restored. We recommend the following settings:
    • Save selected files to: Downloads
    • If file already exists: Rename
    • Permissions: Current
  5. Once the restore is complete, open your Downloads folder to find your file(s).
  6. Move the file where you would like to store it, then double-click it to open it.

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