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LANDesk allows IT professionals to remotely assist clients, which results in faster response times and increased support availability. IT professionals will be able to work with you on some problems without waiting for an office visit. Franklin OIT IT professionals will always ask permission before establishing a remote connection. LANDesk provides a notification icon on the screen when an IT professional is remotely connected
Patch Management
As software developers release security or feature updates for their software, LANDesk can automatically update your computer without any interaction on your part. Keeping your computer up-to-date reduces the risk of unplanned downtime, data loss, data theft, or malicious software infections.
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Yes! The LANDesk Software Portal Manager allows you to install Franklin OIT tested software whenever you want. At this time, software updates will be handled by LANDesk's automated patch manager. You can read a guide on how to use the Software Portal by clicking here.
Leaving your computer on but logging out overnight will help ensure LANDesk keeps your software up to date.
What if the software I want isn't on the LANDesk Software Portal?
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