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Franklin College has identified a critical need within the college for a reliable and robust backup solution for desktops. To fulfill this need, Franklin OIT has invested in the necessary enterprise-level storage hardware and backup software components to provide this service to all Franklin College units and corresponding college personnel for established a relationship and provides management of the Code42 software solution at a cost-recovery rate. This service is currently based upon the on-premise Code42 software solution.

Benefits of Service

Benefits of Using the Franklin OIT Data Backup Service (DBS) for desktops using Code42 Software

• The cloud-hosted service provides:
  • High Availability
  • Redundant hardware and components for the backup management system
  • Datacenter backed by UPS and generator
  • Environment monitored for fail-over and performance
  • High Performance
  • Hardware refresh included
  • Storage provided by enterprise components
  • Enterprise server and networking hardware
  • Secure
  • Network isolation of backup data streams
  • Backup data streams are encrypted
  • Restricted physical access to data storage, servers, and network hardware.
  • Restricted access to backup portal for your site
  • FlexibleSelf
  • -managed options
  • Manage your own backup schedules and retention periods
  • Recover data on your own schedule
  • Manage data usage to limit or reduce costs
  Monitor your backups for completionAlways-on / Constant backups of data as it changes
  • Unlimited data storage

Requesting Use and Support

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Franklin College faculty and staff can request support on data backup services by contacting the Franklin OIT Help Desk:

• Submit a ticketrequest
• Email the help desk
• Call: 706-542-9900

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• Initial Data Backup Service Setup (one-time): $30/client ($150 Maximum)
• Data Backup Service storage use (billed annually):  $218/Terabyte (TB)/year
• Annual Service Management and Support Options (select one):
  • For units purchasing 5 or more clients: $150/year
  • For units purchasing fewer than 5 clients: $30/client/year
  • For standalone individuals: $30/client/year

• Annual Code42 Backup Software Licensing (annual): $75/client

Client Responsibility

Clients are responsible for the following:

• Initiate requests for new service, change on existing service, or support for services via the Franklin OIT Help Desk.
• Purchase of any additional required items outside of this service, including, but not limited to, hardware, software, support services, warranty, cabling, licensing, or fees.
• Sign and return any associated forms for this service including Memorandum of Understanding (MOU), Proposal of Work (POW), and Statement of Work (SOW).
• Develop data management plans, disaster recovery plans, and business continuity plans as applicable.
• Manage the backup schedule and backup type per systemManage the data recovery processes
  
  • An adequate data storage location must be provided for recovered data
• Manage backup reports and notifications
• Monitor and plan for backup storage allocations
• • (Additional storage may be required if restoring large data sets)
• Utilize self-Help support available on the Franklin OIT Self Service Website
• NOTE:  Limit of one support request per year at no cost, up to one hour. Additional support requests or time will be available at cost-recovery per request

OIT Responsibility

• Maintain and support the storage and server hardware and infrastructureCode42 management portal
• Maintain and support the product licensing for the software
• Provide instructional assistance to clients on use of the system:
  
  • Documentation and examples on usage of the data backup services on the Franklin OIT Self Service Website.
  • Indirect or direct initial setup training on how to use the service and may assist with one support request per year up to one hour.
  • Data recovery requests, outside of self-service, and additional support will be available at cost-recovery rates.

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