Franklin College has identified a critical need within the college for a reliable and robust backup solution for desktops. To fulfill this need, Franklin OIT has established a relationship and provides management of the CrashPlan software solution at a cost-recovery rate.

Benefits of Service

Benefits of the Franklin OIT Data Backup Service for desktops using CrashPlan Software

• The cloud-hosted service provides:
  • High Availability
  • High Performance
  • Secure
  • Flexible
  • Always-on / Constant backups of data as it changes
  • Unlimited data storage

Requesting Use and Support

New Clients

Franklin College faculty and staff can request more information on data backup services by contacting the Franklin OIT Help Desk:

• Submit a ticket
• Email the help desk
• Call: 706-542-9900

Existing Clients

Franklin College faculty and staff can request support on data backup services by contacting the Franklin OIT Help Desk:

• Submit a request
• Email the help desk
• Call: 706-542-9900

Current Rates for Service

• Annual CrashPlan Backup Software Licensing (annual): $50/client

Client Responsibility

Clients are responsible for the following:

• Initiate requests for new service, change on existing service, or support for services via the Franklin OIT Help Desk.
• Purchase of any additional required items outside of this service, including, but not limited to, hardware, software, support services, warranty, cabling, licensing, or fees.
• Sign and return any associated forms for this service including Memorandum of Understanding (MOU), Proposal of Work (POW), and Statement of Work (SOW).
• Develop data management plans, disaster recovery plans, and business continuity plans as applicable.
• Manage the data recovery processes
  
  • (Additional storage may be required if restoring large data sets)
• Utilize self-Help support available on the Franklin OIT Self Service Website

OIT Responsibility

• Maintain and support the CrashPlan management portal
• Maintain and support the product licensing for the software
• Provide instructional assistance to clients on use of the system:
  
  • Documentation and examples on usage of the data backup services on the Franklin OIT Self Service Website.
  • Indirect or direct initial setup training on how to use the service and may assist with one support request per year up to one hour.
  • Data recovery requests, outside of self-service, and additional support will be available at cost-recovery rates.