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If you do not have the Managed Software Portal, please submit a ticket at helpdesk.franklin.uga.edu

Insert excerpt
CSD:Alertus Desktop Asking for Admin Credentials Constantly - Technical Solution
CSD:Alertus Desktop Asking for Admin Credentials Constantly - Technical Solution

Cause

A server update caused a corruption to a configuration file that the client can't properly recover from. Reinstalling the application re-writes the file and resolves the issue.