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LANDesk is an asset management tool that offers remote inventory of hardware and software, remote assistance, and timely patch management. Franklin OIT will also use it LANDesk to deliver and update software on supported systems, and to accelerate the process of configuring new systems.
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Remote Assistance
LANDesk allows technicians IT professionals to remotely assist clients, which results in faster response times and increased technician availabilitysupport availability. Technicians IT professionals will be able to work with you on some problems without waiting for an office visit. Franklin OIT technicians IT professionals will always ask permission before establishing a remote connection. LANDesk provides a notification icon on the screen when a technician an IT professional is remotely connected
Patch Management
As software developers release security or feature updates for their software, LANDesk can automatically update your computer without any interaction on your part. Keeping your computer up-to-date reduces the risk of unplanned downtime, data loss, data theft, or malicious software infections.
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LANDesk allows Franklin OIT to view your system event logs, local file system, and provide Remote Assistance. These tools allow Franklin OIT technicians IT professionals to better understand and diagnose problems you experience with your computer. LANDesk provides Franklin OIT technicians IT professionals with a better method of delivering the services we routinely employ to provide a professional and non-intrusive customer service experience.
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