Some clients use contact groups to send e-mail correspondences. While you have to enable this feature in Outlook on Mac OS X, it is a pretty straightforward process.

Step-by-step Guide

Mac OS X

 Step 1: Open the contacts pane by clicking the icon at the bottom right of the Outlook Window that looks like two people.

• Notice that the "New Contact Group" button is grayed out.

 Step 2: Make the "New Contact Group" button clickable.

• As the image above indicates, the "New Contact Group" button is grayed out initially.

• In the Apple Toolbar, click "Outlook" then "Preferences".

• Select the "General" icon under "Personal Settings".

 Step 3:

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