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| Service | Annual Fees |
|---|---|
| Server Installation and Configuration (Physical or Virtual) (one-time fee) | $240 / system |
| Maintenance and Support (Physical or Virtual) | $720 / system |
| Additional Required Fees for Virtual Servers | Annual Fees |
| Hosting Fee* | $115 / system* |
| VM Memory Fee* | $49 / GB* |
| VM Storage Fee* | $1.25 / GB* |
 These services are under currently under evaluation for FY25. | |
| Additional Services | One-time Fees |
| Custom configurations | $70 / hour |
| Server compliance certification | $320 / system |
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- Initiate requests for new service, change on existing service, or support for services via the Franklin OIT Help Desk.
- Adhere to any hosting requirements found in Additional Information for Service section.
- Purchase of any required items; including but not limited to hardware including racking hardware, software, support services, warranty, cabling, licensing, or fees.
- Notify Franklin OIT if a server is being decommissioned or the point of contact changes.
- Develop data management plans, disaster recovery plans, and business continuity plans as applicable.
- This includes establishing and covering the costs of a backup solution.
- Additional information about Data Management is available in the Franklin OIT Service Level Guidelines
- Franklin OIT offers backup services for servers. For more information visit our /wiki/spaces/SMT/pages/21235847
- If clients need backup services that are HIPAA compliant they may want to utilize the USG Cloud Backup Solution.
- Training users on how to utilize any applications running on the server
- Troubleshooting, maintenance, and security of any user-run applications, scripts, or software installed on the server
- Adhering to any relevant Franklin OIT, UGA, or USG policies.
- Information about which policies may apply can be found in the Franklin OIT Service Level Guidelines.
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