Franklin OIT provides all faculty and staff with a basic home folder to foster a flexible computing environment. This home folder (also known as a U:\ drive) stores your "My Favorites" and "My Documents" allowing them to travel with you between computers managed by Franklin OIT with MyID login. Every account starts with 2GB of space which can be increased to 10GB, based upon need. Other quota exceptions will be evaluated on a per-case basis.
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- Respond to initial client request for information, use of, or support for this service.
- Meet with the client to discuss needs and provide a detailed list of recommendations if requested.
- If required, provide a Memorandum of Understanding to detail work that falls outside of standard service levels.
- Provide adequate notice to clients of any proposed service changes.
- Inform clients of any failures or issues noted in logs or monitoring tools, along with proposed solutions.