Franklin OIT provides all Franklin College units with a basic set of shared folders to foster collaboration and support business processes. This unit share (also known as a S:\ drive) allows for basic file sharing within a given unit, where access can be easily controlled based off MyIDs. Every unit starts with 10GB of space which can be increased to 100GB, based upon need. Other quota exceptions will be evaluated on a per-case basis.
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- Respond to initial client request for information, use of, or support for this service.
- Meet with the client to discuss needs and provide a detailed list of recommendations if requested.
- If required, provide a Memorandum of Understanding to detail work that falls outside of standard service levels.
- Provide adequate notice to clients of any proposed service changes.
- Inform clients of any failures or issues noted in logs or monitoring tools, along with proposed solutions.