Summary
Due to the significant increases in costs and changes to licensing models in 2024, a process of evaluating alternatives and competitors to the Qualtrics survey tool was launched. Based on the results of that process and changes in scope of the original product, QuestionPro and Alchemer were selected as the final recommended products. Qualtrics will still be available to license, but will require buy-in and will now have a change in pricing modelsbe priced per response.
Survey Tool Usage
As part of the evaluation process, the purpose of campus use cases defined for campus-licensed survey tools was refined to cover only research purposes. Instruction and Administrative purposes must use use another toolper each specific product. EITS has also provided a curated list and comparison of possible alternative tools for possible consideration.
Products and
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Availability
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QuestionPro
Eligible Users
Faculty
Staff
Students
Appropriate Uses
Survey research
Instructional use for students
Learning outcome / program assessments
Cost
Free of charge (partially funded by the Student Technology Fee)
Key Dates
February, 2025 - QuestionPro general information sessions will start in February. Training resources, including vendor-led workshops for migrating Qualtrics surveys to QuestionPro, will start in March.
To learn more about QuestionPro, visit: https://www.questionpro.com/academic/ and for an overview, view https:/
March 17, 2025 - QuestionPro will start being available for faculty and staff use
Vendor-provided Training and Migration Dates:
March 26th at 10:00AM
April 15th at 2:00PM
May 22nd at 11:00AM
A recorded video will be provided if there are not times that work with your schedule.
Fall 2025 - QuestionPro will start being available for student use.
Cost
Free of charge (partially funded by the Student Technology Fee)
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Alchemer
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Eligible Users
Faculty
Staff
Appropriate Uses
Survey research
Administrative use where alternative tools are not sufficient to meet the unit’s needs
Cost
JulyCost-recovery rates will be established closer to the launch of the product in the Fall of 2025.
Key Dates
Fall, 2025 - Alchemer will be available for cost-recovery purchase starting in fiscal year 2026. More information about Alchemer will be shared later this spring. To learn more about Alchemer, visit https://www.alchemer.com/education/.
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Qualtrics
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Continued Availability
Eligible Users
Faculty
Staff
Appropriate Uses
Survey research
Administrative use where alternative tools are not sufficient to meet the unit’s needs.
Cost
Shared costing model coordinated by units. The initial anticipated cost is $0.125 per survey response.
Key Dates
May 1, 2025 - Departments that wish to pay for continued use of Qualtrics will be asked to opt in by May 1, 2025. A clean-up of Qualtrics accounts will be conducted over the summer of 2025 to prepare for the cost-sharing program.
The exact usage costs will vary each year, but for the first year, it is anticipated to be $0.125 per response. University schools, colleges, and administrative units will be charged in June 2026 for their use of Qualtrics during the second half of fiscal year 2026. Going forward, charges will be billed in late spring for usage during the given fiscal year. In example, for fiscal year 2027, units will receive their bill in late spring of 2027, thus enabling payment with end-of-year funds.
December 2025 - Qualtrics will transition to a cost-sharing program. The University will cover 50% of the Qualtrics usage costs, while departments, schools, and colleges will be responsible for the remaining 50%, allocated according to their employees' continued use of Qualtrics. All current faculty and staff account holders will continue to have access to Qualtrics through December 2025, but only departments participating in the cost-sharing program will retain access in January 2026.
February 2026 - In early February, sample per-survey response rates and estimated annual fees will be provided to Deans and CBOs to aid in their evaluation of the continued use of Qualtrics.
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How do I find out about changes to this project or additional information?
EITS has been releasing University-wide information through a variety of sources includign the University Administrative Memos email listserv. Franklin OIT will also update this page to contain new information as we receive it.
EITS has also offered this project pageoffers a website with the status of the project: https://eits.uga.edu/about/initiatives/survey_tool/
What if my research still requires the use of Qualtrics or I have purchased 3rd Party Add-ons?
Qualtrics will still be available for a fee and the pricing will change to a per-response pricing model in December, 2025.
Those interested in continuing their licensing should contact the Franklin OIT Helpdesk to express their interest and commitment to funding the licenses.
Franklin OIT Helpdesk
Request system: helpdesk.franklin.uga.edu
Telephone: 706-542-9900
Email: helpdesk@franklin.uga.edu
What if I have extensive survey forms and data in Qualtrics, what options are available?
If the use of the forms and data are for researchmeet the defined usage criteria, these can be migrated into the QuestionPro solution available in early March.
If the use is NOT for researchdoes NOT meet the defined usage criteria, then a different survey tool must be selected. Units and individuals may consider purchasing Qualtrics to avoid interruption of services, select from the EITS list of available options provided by EITS, or pursue other 3rd party solutions.
Will there be help with migrating my information over to QuestionPro?
EITS has indicated that they will begin providing training opportunities and sharing information in February, 2025 with migrations . Migrations and access to Question Pro being to QuestionPro are expected to be made available in mid-March, 2025.
Vendor-provided Training and Migration Dates:
March 26th at 10:00AM
April 15th at 2:00PM
May 22nd at 11:00AM
A recorded video will be provided if there are not times that work with your schedule.
Who do I contact if I need help?
EITS will serve as the primary contact for those needing assistance.
EITS Helpdesk
Knowledgebase and Submitting a Request: eitshelpdesk.uga.edu
Telephone: 705-542-3106
Email: helpdesk@uga.edu
Franklin OIT will try to provide assistance and guidance as we are able to, but may not have direct access to the QuestionPro system to assist with migrations.
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