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Requesting Use and Support

Individuals can report issues or ask questions about and units can request access to this service by contacting the Franklin Helpdesk at:

• Submit a ticket
  • Please include 'GitHub Campus Program' in the description or subject of the ticket
• Email the helpdesk
• Call 706-542-9900

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• The client is responsible for any fees or purchases associated with the following services or components:
  • GitHub spaces, domain name registration or purchases outside of *.uga.edu
  • Procurement of any professional services or assistance for setting up or using the GitHub product.
• Providing technical support and guidance to members of the organization using the GitHub Enterprise license.
• Managing permissions to GitHub repositories and files to ensure appropriate access controls and security are implemented.
• Management of accounts accessing the organization under the Enterprise license.
• Additional configuration and setup beyond the basic setup guidance provided by Franklin OIT.
• Copying and managing data stored on the service.
• Maintaining compliance with state, local, and UGA policies, procedures, and standards.
• Responsible for providing Franklin OIT with at least two contacts within the department or unit having control of the GitHub organization.
• Organization owners are responsible for the addition and removal of user accounts associated with their organization.
• Two-factor authentication is required to be enabled for the organization prior to joining the enterprise license.
• GitHub Organizations participating in this program will be moved under the top-level Franklin configured Organization to allow the Enterprise licensing to apply.
• Maintain active use of the service on a regular basis. (Inactive organizations may be dropped from the Enterprise License after notification attempts)

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• Provide guidance on the setup and configuration of a GitHub organization which will be inserted into the larger Enterprise license underneath the Franklin College instance.
• Maintain secure and private operations when working with the subordinate organizations underneath the Franklin College GitHub organization.
  • No Franklin OIT team members may view contents of private repositories or other protected information without prior approval from the organization owner and only for provided and defined business purposes.
• Assistance for units in migrating existing uga.edu domain names (DNS) entries if using the GitHub website hosting functionality.
• Guidance and consulting for recommendations in security and best practices.
• Guidance and location of campus security policies, procedures, and guidelines.Provide consultation for the management of the system or service’s complete lifecycle.

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