...
Visit https://helpdesk.franklin.uga.edu/ and click Sign In at the top right corner. Your login credentials will be your MyID and password.
Once you are signed in and can see your name in the top right corner, click on Franklin OIT General Service Request. Once there, click on Ticket Requests towards the top of the page underneath Services in bold. There, you will see this page:
...
Here you can search for a specific ticket using the available fields, or you can scroll down to see a list of your created tickets.
| Info |
|---|
If you are looking for a completed ticket you may need to modify the default values in the Status Class field to include Completed or Cancelled statuses |
Updating Your Ticket and Communicating with Your Technician
...