Page Comparison

Overview

In cooperation with the Dean's Office, Franklin OIT provides computer lifecycle management for units and departments within Franklin College.  As As college budgets allow, Franklin OIT plans for a four-year lifecycle.  This This plan takes into account the average lifespan of the technology Franklin OIT supports and allows the college to maximize the usefulness of devices while minimizing downtime and support costs.

...

Maintaining a computer lifecycle ensures the continued success of Franklin College by reducing downtime and increasing productivity.  A lifecycle management approach also allows the college to budget and plan for technology needs rather than addressing critical needs on a case-by-case basis.

Roles and Responsibilities

Process Owner

IT Manager for Client Services, North

• Defines the process
• Monitors and reports process performance
• Aligns the process with changing business needs through continual improvement

Process Manager

IT Manager for Client Services, North
IT Manager for Client Services, South

• Ensures the process is executed appropriately at each described step
• Ensures the appropriate deliverables are being produced
• Guides process performers appropriately

Process Performers

IT Professionals with Client Services
Department Business Manager or other inventory representative

• Carries out process activities
• Works with stakeholders to ensure the effectiveness of the process
• Creates deliverables

Process Flow

Timeline

Image Removed

...

Timeline

Image Added

Process Steps

February - March

Gather Inventory Data

Franklin OIT will work with UGA Property control to gather data on department inventory in February.

...

• Identify the primary computer for each faculty and staff member whose primary HR department in OneSource is assigned within the Franklin College
• Remove any non-primary computers or non-IT equipment from the inventory list
• Sort the remaining devices by purchase date with the oldest equipment at the top

• Develop a proposal for devices that need to be replaced this year

  Info
  One way IT Professionals may wish to draft their proposal: Divide the list into quarters and color

  code

  codes: Red - oldest equipment, recommended for replacement this year Orange - older equipment, recommended for replacement next year Yellow - newer equipment, recommended for replacement in two years Green - newest equipment, recommended for replacement in three years This method makes updates in the future simpler as colors just roll up and new devices are added

  
  

The lifecycle proposal will be submitted to the department by the end of February.

March - April

Department Review

The department head will review the lifecycle proposal in March and re-prioritize requests based on business needs as needed.  The department head or their delegate will input the prioritized list into the request and commitments system by April 1st.

April - July

Preliminary Allocation Selection

Franklin OIT will use the following sources to estimate the funding available:

• Funding levels from previous years
• Current funding available

...

Franklin OIT will communicate the final computer allocations to department heads by July 1st.  Allocations early July, and IT Professionals will coordinate the setup and delivery of lifecycle computers with individuals.

• Allocations that were fulfilled will be marked as "Franklin OIT

...

• Commitment" in the Requests and Commitments system.

...

•  
• Allocations that Franklin OIT was unable to fulfill will be returned to a "

...

• Not Selected" status.

External Resources