Overview
This service level agreement defines OIT responsibilities as well as client responsibilities with respect to web-based course evaluations; the agreement also addresses common questions and procedures.
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OIT will complete routine requests within 5 business days. If your unit has a time-sensitive request, please notifynotify evaluations@franklin.uga.edu as quickly as possible. If your request cannot be completed within 4 business days, you will be contacted promptly with an explanation and a projected completion date.
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| Task | Deadline |
|---|---|
| Loading Course Lists To ensure that the correct students are given access to the correct evaluation, administrators should submit a list of courses to OIT for processing (see below for format) | 5 business days before start date of evaluation |
| Opening an Evaluation In order to open an evaluation, administrators should submit a date and time to open each evaluation | 2 business days before start date of evaluation |
Editing an Existing Evaluation | 15 business days before start date of evaluation |
Pricing
Pricing is based on the whether your unit is part of Franklin College, the number of types of evaluations you offer, and the number of course loads needed each semester. Many units have a single evaluation questionnaire for all courses, ie a single evaluation type. Some units want to offer a different evaluation type, i.e. a different set of questions, depending on the course being evaluated. Please refer to pricing below:
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The following tasks may be completed via the administration interface available atat https://www.franklin.uga.edu/evaluation/admin/login.php
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