For Code42 CrashPlan users who have accidentally deleted a document and need to restore it, you can use the Code42 CrashPlan App to do so.
Step-by-step guide
- Log into the Code42 CrashPlan App using your MyID and password, then using DUO Login.
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- Windows: Find the app in the Windows Menu or in the system tray at the bottom of your screen (you may need to click the ^ symbol to see the icon).
- Mac: Find the app in your Applications folder or the menu bar at the top of your screen.
- Click the "Restore Files" button. It is the blue button on the right hand side of the window just below the Code42 banner.
- The next screen will show you the folders and files you have included in your backup. Place a check mark beside any folders or files you would like to restore. Then click the blue "Restore Files..." button at the bottom right hand corner of the screen.
- Here you will decide where you want the file(s) to be restored. We recommend the following settings:
- Save selected files to: Downloads
- If file already exists: Rename
- Permissions: Current
- Once the restore is complete, open your Downloads folder (or other location you selected) to find your file(s).
- Move the file where you would like to store it, then double-click it to open it.
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| For more information, see Code42's documentation: Restore files from the Code42 app |
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