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Franklin College has identified a critical need within the college for a reliable and robust data backup solution for servers. To fulfill this need, Franklin OIT has invested in the necessary enterprise-level storage hardware and backup software components to provide this service to all Franklin College units and corresponding college personnel for a cost-recovery rate. This solution is currently established around the Unitrends Server Backup product which supports both virtual and physical server configurations.

Benefits of Service

Benefits of Using Franklin OIT Data Backup Service (DBS) for Servers

  • High Availability
    • Redundant hardware and components for the backup management system
    • Datacenter backed by UPS and generator
    • Environment monitored for fail-over and performance
  • High Performance
    • Hardware refresh included
    • Storage provided by enterprise components
    • Enterprise server and networking hardware
  • Secure
    • Network isolation of backup data streams
    • Backup data streams are encrypted
    • Restricted physical access to data storage, servers, and network hardware.
    • Restricted access to backup portal for your site
  • Flexible
    • OIT or Self-managed options
      • Manage your own backup schedules and retention periods
      • Recover data on your own schedule
      • Manage data usage to limit or reduce costs
      • Monitor your backups for completion
  • Supported Operating Systems

Requesting Use and Support

New Clients

Franklin College faculty and staff can request more information on data backup services by contacting the Franklin OIT Help Desk:

Existing Clients

Franklin College faculty and staff can request support on data backup services by contacting the Franklin OIT Help Desk:


Current Rates for Service

Franklin OIT is currently evaluating new solutions for server backup.  These rates may be subject to change in FY20 as a new solution is brought on board.  

  • Initial Data Backup Service Setup (one-time): $60
  • Data Backup Service storage use including the 1TB of data (billed annually):  $225/Terabyte (TB)/year + Storage
  • Additional 1TB of Storage allocations: $30/TB/Year
  • Service Management and Support Options (select one):
    • FOIT-Managed Data Backup Service: $60/system/year
      • Limit of 12 data recovery requests per year included. Client must provide storage location in order to recover data to.

Client Responsibility

Clients are responsible for the following:

  • Initiate requests for new service, change on existing service, or support for services via the Franklin OIT Help Desk.
  • Purchase of any additional required items outside of this service, including, but not limited to, hardware, software, support services, warranty, cabling, licensing, or fees.
  • Sign and return any associated forms for this service including Memorandum of Understanding (MOU), Proposal of Work (POW), and Statement of Work (SOW).
  • Develop data management plans, disaster recovery plans, and business continuity plans as applicable.

* Clients are additionally responsible for the following if selecting the Self-Managed option:

  • Manage the backup schedule and backup type per system
  • Manage the data recovery processes
    • An adequate data storage location must be provided for recovered data
  • Manage the backup reports and notifications
  • Monitor and plan for backup storage allocations
  • Utilize self-help support available on the Franklin OIT Self Service Website
  • NOTE:  Limit of one support request per year at no cost, up to one hour. Additional support requests or time will be available at cost-recovery per request.

OIT Responsibility

  • Maintain and support the storage and server hardware and infrastructure
  • Maintain and support the product licensing for the software
  • Provide direct support to clients for the backup service depending on the level of management service selected:
    • FOIT-Managed Service Option:
      • Establish and maintain a backup schedule and plan by Franklin OIT based upon client needs. Changes will be requested in writing and documented in the Help Desk ticketing system.
      • Perform up to 12 annual data recoveries as requested by the client. Additional recoveries will be evaluated for cost-recovery rates.
    • Self-Managed Service Option:
      • Provide online documentation and examples on usage of the data backup services on the Franklin OIT Self Service Website.
      • Provide indirect or direct initial setup training on how to use the service and may assist with one support request per year up to one hour.
      • Data recovery requests and additional support will be available at cost-recovery rates.

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