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Franklin College Office of Information Technology (Franklin OIT) will may offer free limited support hosting for existing WordPress sites to replace sites currently hosted on unsupported servers housed within Franklin College departments or on EITS Web standard hosting, which is being decommissioned. 

These sites will be hosted as is, with no guarantees of support beyond the maintenance of wordpress WordPress core, plugins, and the hosting environment. There is no documentation available for managing these sites. No additional technical support is available for this service. All sites must adhere to approved uses for this service. 

This Service Level Agreement is only relevant and applicable if Franklin College faculty have requested sites through our web site sign up form. 

Wordpress WordPress Core and Plugins

The Franklin OIT WordPress hosting service will support sites "as is, " if the site functions within our hosting environment. There are some WordPress sites that require plugins that are not usable in the hosting environment. The If the WordPress site operates on Pantheon, and we agree to host the site, the following parameters will apply: 

• Sites installed as is.
• All content managers must have a UGA myID or have an approved contractor myID to access the WordPress backend. 
• Site owner user account will be an "Editor" level account.
• Site owner will not be able to install any other themes or plugins, and there is no direct FTP access for the sites.
• Plugins and Wordpress WordPress Core must be patched on a regular basis by Franklin OIT. If patching breaks any part of the site, Franklin OIT is not responsible for, or able to, correct errors. Please contact us for additional elevated access on to the testing environment for troubleshooting. 
• All sites are limited to 25k of monthly visits. Exceeding this visit cap will incur charges. 

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There are no fees for this service unless your site exceeds the 25k monthly visit caps for more than two months in a row. All fees are paid to the hosting provider. 

Because this is a free service, Franklin OIT does not offer technical support or personal assistance with these sites. Site The site owner is responsible for maintaining internal documentation and is responsible for training anyone that needs to update the sites. 

Eligibility

Wordpress hosting for Research Lab Sites are is only available to Active Franklin College Faculty. When a faculty member is no longer an active employee of the University, their site will be disabled.This service is not available for Franklin instructional units.

Requesting Service

This service has limited availability and use cases. Please submit a ticket via http://helpdesk.franklin.uga.edu to request information about this service. 

OIT Roles and Responsibilities

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All clients will have the login page of their site served over secure socket layer (SSL) using a signed wildcard certificate issued from InCommon. All secure login pages will be processed using the model of https://research.franklin.uga.edu/lab-name/user or https://faculty.franklin.uga.edu/faculty-or-site-name/usersecurity certificate.

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