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Some clients use contact groups to send e-mail correspondences. While you have to enable this feature in Outlook on Mac OS X, it is a pretty straightforward process.
Step-by-step Guide
Mac OS X
The Mac OS X version of Outlook has local folders turned off. This setting needs to be unchecked before you can add Contact Groups as demonstrated by the steps below.
Step 1: Open the contacts pane by clicking the icon at the bottom right of the Outlook Window that looks like two people.
Notice that the "New Contact Group" button is grayed out.
Step 2: Make the "New Contact Group" button clickable.
As the image above indicates, the "New Contact Group" button is grayed out initially.
In the Apple Toolbar, click "Outlook" then "Preferences".
Select the "General" icon under "Personal Settings".
Uncheck "Hide On my Computer folders".
Step 3: Add contacts to the contact group.
Click "New Contact Group".
Set the group name and add contacts.
Windows 7 or Windows 10
Windows versions of Outlook do not have local folders turned off so you can simply add a contact group, as demonstrated in the steps below.
Step 1: Click "New Contact Group".
Step 2: Set the group name and add contacts.
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