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Overview

This service level agreement defines OIT responsibilities as well as client responsibilities with respect to web-based Exam Scheduler; the agreement also addresses common questions and proceduresRoom Scheduler.

Step-by-step guide

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The web-based exam scheduler serves a single function - to enable reservation of seats in classrooms for exams when the classes are larger than the classroom capacity. Exams are spaced over several blocks of time to give all students access to the classroom.

OIT Responsibilities

Upon signing of this service level agreement, OIT will provide client access to the online exam web-based room scheduler within 7 business days. If your unit has a time-sensitive request, please contact ssharp@plexusweb.com or brewer@uga.edu as contact the Franklin OIT Helpdesk as quickly as possible. If your request cannot be completed within 2 business daysany sooner than the 7 day turnaround, you will be contacted promptly with an explanation and a projected completion date.

Client Responsibilities

Client is responsible for loading all the following data into the system, and communicating with students on how to access the system.

• Creation of all classes, events, meetings, etc using the classroom room being scheduled
• Creation of all test slots, dates and times
• Upload of all student rolls in classes

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Features and Functions

The web-based room scheduler serves a single function - to enable reservation of seats in rooms for exams, events, meetings, etc when the groups are larger than the room capacity. Slots are spaced over several blocks of time to give all audiences access to the room.

How It Works

This is how the system works from a student perspective:

• Registration is on a first come, first serve basis. Sign ups are restricted to individuals uploaded by client for particular scheduling block.
• Once an individual has reserved a slot, they may change their registration at any time. They simply select a new slot and it will override the previous reservation.
• They may also check their reserved time slot by going to the registration site. Registered times that are in the past will not show.

Fees

We charge an annual fee of $500 to all units using this room scheduler software. The billing year runs from July 1 - June 30. You will be billed a prorated amount if you begin using the system in any other semester besides Fall Semester.

URLs to  Scheduler

Chemistry

• For students: https://www.franklin.uga.edu/chem_signup/
• For admins: https://www.franklin.uga.edu/chem_signup/admin

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All use secure MyID authentication.

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Web-based course evaluations are anonymous although it may be possible to guess the identity of students by writing style especially in small course sections. This is true in the paper-based format as well.

As per Franklin College policy, clients are stewards of their own course evaluation data. If OIT receives a request for your data, we will forward the request to you.

Mid-term evaluations are available. Please email evaluations@franklin.uga.edu no later than one full week before the start date of the mid-term evaluation. Due to the later withdraw deadline, OIT recommends monitoring course rolls more closely for mid-term evaluations than end-of-term evaluations. For small classes (and short timeframes), course evaluation administrators may want to create and populate the class themselves; however, for large classes, it is usually faster for OIT to provide this service.

Units will have access to raw data in addition to averages, standard deviations, and aggregate response rates provided by the system.

Response Rates

Although there is a lot of variability between courses, the overall response rate for web-based course evaluations is over 50%.

Here is a summary of some strategies that are being used to increase response rates:

Some faculty offer incentives such as extra credit on the final exam.

Some units increase the amount of time students have to complete the evaluation so faculty may provide students with in-class reminders over a period of several weeks.

Anecdotally, students seem more receptive to verbal reminders than e-mail reminders.

Some units schedule evaluations in computer labs.

Some professors allow students to leave a few minutes early if they promise to complete evaluations.

Units get the best response rates when faculty are advocates of the web-based model and reiterate the importance of the evaluations to their students.

For more information on getting better response rates, the following resources may be useful:

• Franklin – Success in Online Course Evaluations
• UGATEACH listserv (Subscribe by emailing the following command ‘subscribe ugateach FirstName LastName’ to listserv@listserv.uga.edu)

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External Resources