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- High Availability
- Redundant hardware and components for the backup management system
- Datacenter backed by UPS and generator
- Environment monitored for fail-over and performance
- High Performance
- Hardware refresh included
- Storage provided by enterprise components
- Enterprise server and networking hardware
- Secure
- Network isolation of backup data streams
- Backup data streams are encrypted
- Restricted physical access to data storage, servers, and network hardware.
- Restricted access to backup portal for your site
- Flexible
- OIT or Self-managed options
- Manage your own backup schedules and retention periods
- Recover data on your own schedule
- Manage data usage to limit or reduce costs
- Monitor your backups for completion
- OIT or Self-managed options
- Supported Operating Systems
- Linux : R1Soft Server Backup Knowledgebase - Linux Agent Requirements
- Windows : R1Soft Server Backup Knowledgebase - Windows Requirements
Requesting Use and Support
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- Initial Data Backup Service Setup (one-time): $60
- Data Backup Service including the 1TB of data storage (billed annually): $225/Terabyte (TB)$100/year + Storage
- Additional 1TB of Storage allocations: $30/TB/Year
- Service Management and Support Options (select one):FOIT-Managed Data Backup Service: $60/system/yearLimit of 12 data recovery requests per year included. Client must provide storage location in order to recover data toFranklin OIT reserves the right to charge a standard hourly rate for data recovery requests in excess of 12 per year.
Client Responsibility
Clients are responsible for the following:
- Initiate requests for new service, change on existing service, or support for services via the Franklin OIT Help Desk.
- Purchase of any additional required items outside of this service, including, but not limited to, hardware, software, support services, warranty, cabling, licensing, or fees.
- Sign and return any associated forms for this service including Memorandum of Understanding (MOU), Proposal of Work (POW), and Statement of Work (SOW).
- Develop data management plans, disaster recovery plans, and business continuity plans as applicable.
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- Manage the backup schedule and backup type per system
- Manage the data recovery processes
- An adequate data storage location must be provided for recovered data
- Manage the backup reports and notifications
- Monitor and plan for backup storage allocations Utilize self-help support available on the Franklin
OIT
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OIT Responsibility
- Maintain and support the storage and server hardware and infrastructure
- Maintain and support the product licensing for the software
- Provide direct support to clients for the backup service depending on the level of management service selected:
- FOIT-Managed Service Option:
- Establish and maintain a backup schedule and plan by Franklin OIT based upon client needs. Changes will be requested in writing and documented in the Help Desk ticketing system.
- Perform up to 12 annual data recoveries as requested by the client. Additional recoveries will be evaluated for cost-recovery rates.
- Provide online documentation and examples on usage of the data backup services on the Franklin OIT Self Service Website.
- Provide indirect or direct initial setup training on how to use the service and may assist with one support request per year up to one hour.
- Data recovery requests and additional support will be available at cost-recovery rates.
- FOIT-Managed Service Option:
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Cost: Variable |
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