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Franklin College has identified a critical need within the college for a reliable and robust data backup solution for servers. To fulfill this need, Franklin OIT has invested in the necessary enterprise-level storage hardware and backup software components to provide this service to all Franklin College units and corresponding college personnel for a cost-recovery rate. This solution is currently established around the R1Soft Unitrends Server Backup product , but Franklin OIT is currently investigating a replacement solutionwhich supports both virtual and physical server configurations.

Benefits of Service

Benefits of Using Franklin OIT Data Backup Service (DBS) for Servers

  • High Availability
    • Redundant hardware and components for the backup management system
    • Datacenter backed by UPS and generator
    • Environment monitored for fail-over and performance
  • High Performance
    • Hardware refresh included
    • Storage provided by enterprise components
    • Enterprise server and networking hardware
  • Secure
    • Network isolation of backup data streams
    • Backup data streams are encrypted
    • Restricted physical access to data storage, servers, and network hardware.
    • Restricted access to backup portal for your site
    Flexible
    • OIT or Self-managed options
    • Manage your own backup schedules and retention periods
    • Recover data on your own schedule
      • Manage data usage to limit or reduce costs
    • Monitor your backups for completion
  • Supported Operating Systems

Requesting Use and Support

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Current Rates for Service

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Franklin OIT is currently evaluating new solutions for server backup.  These rates may be subject to change in FY20 as a new solution is brought on board.  

  • Initial Data Backup Service Setup (one-time): $60
  • Data Backup Service including the 1TB of data storage use (billed annually):  $234/Terabyte (TB)$100/year
    Service Management and Support Options (select one):
  • FOIT-Managed Data Backup Service: $60/system/year
    • Limit of 12 data recovery requests per year included.
    • Self-Managed* Data Backup Services: No Charge
  • Additional 1TB of Storage allocations: $30/TB/Year
  • Franklin OIT reserves the right to charge a standard hourly rate for data recovery requests in excess of 12 per year.

Client Responsibility

Clients are responsible for the following:

  • Initiate requests for new service, change on existing service, or support for services via the Franklin OIT Help Desk.
  • Purchase of any additional required items outside of this service, including, but not limited to, hardware, software, support services, warranty, cabling, licensing, or fees.
  • Sign and return any associated forms for this service including Memorandum of Understanding (MOU), Proposal of Work (POW), and Statement of Work (SOW).
  • Develop data management plans, disaster recovery plans, and business continuity plans as applicable.

* Clients are additionally responsible for the following if selecting the Self-Managed option:

  • Manage the backup schedule and backup type per system
  • Manage the data recovery processes
    • An adequate data storage location must be provided for recovered data
  • Manage the backup reports and notifications
  • Monitor and plan for backup storage allocations
  • Utilize self-help support available on the Franklin OIT Self Service Website
  • NOTE:  Limit of one support request per year at no cost, up to one hour. Additional support requests or time will be available at cost-recovery per request.

OIT Responsibility

  • Maintain and support the storage and server hardware and infrastructure
  • Maintain and support the product licensing for the software
  • Provide direct support to clients for the backup service depending on the level of management service selected:
    • FOIT-Managed Service Option:
      • Establish and maintain a backup schedule and plan by Franklin OIT based upon client needs. Changes will be requested in writing and documented in the Help Desk ticketing system.
      • Perform up to 12 annual data recoveries as requested by the client. Additional recoveries will be evaluated for cost-recovery rates.
      Self-Managed Service Option:
      • Provide online documentation and examples on usage of the data backup services on the Franklin OIT Self Service Website.
      • Provide indirect or direct initial setup training on how to use the service and may assist with one support request per year up to one hour.
      • Data recovery requests and additional support will be available at cost-recovery rates.
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Cost: Variable

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