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Standard Support includes support for hardware and software owned or licensed by the University, Franklin College, or other related divisions of UGA. Hardware support leverages existing warranty agreements with our primary vendors to offer a faster and more comprehensive pathway to issue resolution than is available at other levels of support. Software support includes installation, and proactive system management such as automated updating and patching services that are vital to ensuring the continued availability and security of devices and services. Additionally, Franklin OIT can troubleshoot issues between installed software and supported devices including functionality and licensing, but may direct individuals to software vendors for additional, application-specific support.
Devices covered by Standard Support are remotely managed, often allowing Franklin OIT team members to resolve requests for service with limited or no impact on a client's work.
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