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  1. Make sure you can see a message that another user is logged on, like this:

  2. After pressing Ctrl+Atl+Delete you will see the screen below:

    Image Added
  3. Click on the "Other Credentials" button. This will show you who is logged on.Image Removed
  4. Look for a large yellow icon labelled "Unlock" on the right. Click that icon.
  5. Enter your myid when asked, and wait while the machine logs off the other user gracefully.
  6. You should now be able to log on normally.

If you are still having difficulties, please open a ticket. Try to include information about who was logged in, what messages you received, and consider suggesting a time to meet and work on the issue before the next class.

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