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Franklin College faculty, staff, and graduate TAs and RAs can request service through the Franklin OIT ticketing system using our web-based helpdesk accessible at https:// helpdesk.franklin.uga.edu.  The helpdesk is monitored by all members of Franklin OIT in order to facilitate the best level of service to our clients. Requests and issues are routed to appropriate teams for action and response as they are received. Clients can use the helpdesk at any time to view the status of their requests and will receive email updates as their support request is resolved. The Franklin OIT Ticket System is the preferred method of requesting service or support.

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• The Americans with Disabilities Act (ADA)
• Family Educational Rights and Privacy Act (FERPA)
  • Securing FERPA Data
• Federal Copyright Law
• Section 508

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• Ethics Policy
• IT Handbook

UGA

• All Information Technology Policies
• Of note:
  • Policies on the Acceptable Use of Computers
  • Data Access Policy (Information on sensitive and restricted data)
  • Minimum Security Standards
  for Sensitive DevicesHandling Sensitive Personally Identifiable Information
  • Data Classification and Protection Standard

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Franklin College

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However, the same qualities that make cloud-based storage so useful also make it more risky in terms of security. Clients are ultimately responsible for the security and integrity of their data and Franklin OIT recommends that clients treat all data stored with these service providers as publicly accessible. Clients should request clearance from UGA Legal Affairs prior to storing intellectual property with any cloud-based storage service. Clients should always adhere to all policies and restrictions for internal, sensitive, and restricted data regardless of where they ultimately decide to store their data.

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