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Unit Content Manager Job Responsibilities

Unit Content Manager Job Responsibilities

Overview:

The Unit Content Manager role is reserved for the main contact of the department's website. No more than two people may have this role: a primary and a backup. Unit Heads are the only people that can request this permission level for their staff. Please create a helpdesk ticket to make this request.

There are some important responsibilities with this position, including regular content maintenance tasks such as updating news and events, and academic materials, but there are security implications with this role as well related to user accounts and access.

Specific job responsibilities and tasks are outlined below:

General Description of Tasks:

The Unit Content Manager is responsible for adding and updating all content on a department’s website. They are responsible for adding basic pages, events, articles, personnel pages, etc. They will also add new content into the website’s navigation (menu) and can restructure the existing menu. They are also responsible for ensuring alignment with accessibility requirements

The Unit Content Manager is responsible for creating and removing user accounts related to content management capabilities. User accounts should be deactivated as soon as a termination occurs, but audits of user access should be conducted at least once a semester to ensure access levels are appropriate.

Job Responsibilities

  • Ensure the department web site remains in compliance with Franklin College Web Content Standards.

  • Ensure the department web site remains in compliance with Accessibility Requirements.

  • Manage and maintain department web site content to ensure it stays current. Content might include news articles, calendar events, academic content, research content, personnel listings, and other ancillary content.

  • Audit User accounts annually to ensure that only active employees have the appropriate access to manage content on the web site.

  • Remove personnel pages and user access from terminated employees in a timely manner

  • Add personnel pages and user access for new hires in a timely manner

  • Add/Remove Graduate Student Personnel pages and access each semester in a timely manner

Unit Content Manager Permission Capabilities:

A Unit Content Manager can:

  • Add, edit, delete any piece of content on a department/center/institute’s website

  • View, revert and delete revisions

  • Add pages to or restructure the current menu

  • Add, edit and remove personnel pages

  • Add user accounts for certain types of users (personnel and web committee - see below).

  • Create news articles and Events

  • Modify color scheme under "Appearance" using approved color schemes

  • Create URL redirects

Permissions for Roles that can be assigned by Unit Content Manager Admin:

Reserved for faculty, staff and sometimes graduate students. Any faculty, staff or student of a unit can request this permission level.

  • Can only edit their own personnel page. They must be made an "author" of their personnel page to edit it. 

  • Can also edit Basic Pages which they are the authors of. 

Reserved for people other than the unit administrator who can work general content on the website. Unit Heads or Unit Content Managers are the only people that can request this permission level for their staff.

  • Has all permissions of Level 1 PLUS

  • Can add, edit, delete any piece of content

  • View, revert and delete revisions

  • Work with menus

  • Can schedule news article to publish in the future

Support:

Franklin OIT Web Services Team provides training for new Unit Content Managers in a one-on-one Zoom training class. Please create a helpdesk ticket to request training.

The team also provides technical support for website issues and steers Unit Content Managers to the appropriate online documentation in Drupal to help them make their content updates.