Zoombombing and Incident Guidance
Overview
Franklin OIT is a central point of contact to assist Franklin College faculty and staff reporting Zoombombings and other Zoom incidents. "Zoombombings" are intentional disruptions of Zoom Meetings, often involving the use of hateful or pornographic imagery and language through participant video, participant audio, whiteboard/annotation tools, chat tool, and screen sharing. Disruptors often access meetings by obtaining publicly shared Zoom Meeting links shared on public forums, listservs, social media, and websites. Other types of Zoom incidents that Franklin OIT can assist with may include matters for referral to Academic Honesty, UGA EOO, and UGA Human Resources.
Reporting a Zoombombing or other Zoom Incidents
Please contact the Franklin OIT Help Desk and provide the following information as soon as possible:
- Information about the type of event (e.g., Zoombombing, academic honesty concern, HR/EOO concern)
- Host MyID
- Zoom Meeting ID
- Date/Time of the Zoom Meeting
- Optional: Any details you may wish to note for the review process (e.g., estimated time of the event, disruptive participant names)
Contact methods:
- Submit a ticket - https://helpdesk.franklin.uga.edu
- Email - helpdesk@franklin.uga.edu
- Call - 706-542-9900
Franklin OIT’s process for responding to Zoombombings
Once reported, tickets will be escalated to the Franklin OIT leadership team, who are responsible for analyzing and reporting findings to the meeting hosts and appropriate units. Before beginning any work, our office will download and secure any data relevant to the incident, and we will work in partnership with you, walking you through the process, answering any questions, reviewing the preliminary findings together, and providing the final report to you and the relevant campus groups.
To summarize our process, Franklin OIT will:
- Confirm receipt of the reported incident via our Help Desk Ticketing system
- Assign tickets about reported incidents to the Franklin OIT Leadership Team for assistance and follow-up
- Download available meeting data, recordings, and chat log from Zoom for analysis
- Report the incident to appropriate units (e.g., UGA EOO, UGA Police, and EITS InfoSec) or indicate that a referral will be recommended once the report is finalized (e.g., Academic Honesty)
- Analyze the data using available tools and resources
- Develop a preliminary report for review with meeting host(s)
- Provide a final report and relevant meeting data/files to the meeting host(s) and appropriate units (e.g., Academic Honesty, UGA EOO, UGA Human Resources, UGA Police, and EITS InfoSec)
Preventative Measures for Future Zoom Events
- For Zoom Meetings, we recommend reviewing our documentation on Suggested Settings for Zoom Meetings, which includes information about best practice and suggested settings.
- For public events, we recommend reviewing our documentation on Public Events and Zoom Webinar Licenses.