When the need arises for data recovery services due to a physical or logical data storage failure, Franklin OIT recommends the following recovery options.

Professional Data Recovery Services

Drive Savers Data Recovery

Data recovery
- Individual HDDs
- RAID sets
- Other Storage and media data recovery
- Numerous regulatory and industry certifications in addition to proper clean rooms.
Cleared through UGA Legal Affairs & EITS: InfoSEC (1/2014)
FOIT-Recommended for data recovery services.

Quality Assurance Advisor / Data Recovery Advisor
- Chris Lyons
  DriveSavers Data Recovery, Inc.
  400 Bel Marin Keys Blvd.
  Novato, CA 94949
  
  800.440.1904
  415.382.2000 international
  415.883.0780 fax
  
  chris.lyons@drivesavers.com
  www.drivesaversdatarecovery.com

Chris has been our point of contact for past recoveries.

Summary:

Pricing: $3500 - $17K+ (RAID5 Recovery)
- Educational discount is available/applied
Free evaluation and no charge if data unrecoverable
They pay shipping
Evaluation and recovery periods depend on service option
http://www.drivesaversdatarecovery.com/recovery-services/service-plans/
Important to note that they are vetted through UGA Legal and InfoSec as a viable vendor for data recovery services. They have also been used by roughly a dozen people on campus by their records. While their customer support (sales) people were not great, their technicians seemed very knowledgeable and honest about the options and chances of recoverability.
For Example: To recover data from a 7 x 1 TB RAID 5:

- Economy Service: $3,500-16,485
No charge if data is unrecoverable

- Standard Service: $5,250-23,979
No charge if data is unrecoverable

- Priority Service: $10,500-30,401

There are numerous drive recovery software packages available for free and as a paid resource. If the data is not considered irreplaceable or critical, these software options may suffice to perform a more rudimentary recovery. Please note that these recovery software packages may damage a drive beyond the ability for a full recovery or reduce the length of time which data can be recovered. Use at your own risk!

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