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Franklin OIT understands the importance of client data and does everything it can to maintain the integrity of that data. However, clients are ultimately responsible for the management of their own data. It is vitally important to understand where and how data is stored and that all necessary data is consistently backed up in multiple locations. Local external hard drives, mounted network storage, and third-party cloud storage are all options for helping preserve and protect data from loss. Franklin OIT is available to provide assistance with creating a backup strategy and consultation on the various backup options that are available. For more information on data management, clients are encouraged to contact Franklin OIT team members using the methods above.
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In order to provide fast and comprehensive solutions to issues, it is often necessary for Franklin OIT team members to re-image machines. This process involves completely erasing all of the information on a device's local drive and installing fresh copies of the operating system and all of the software that our clients may require. For this reason, it is imperative that a current backup of your data is maintained and monitored at all times to ensure that all important data is being saved regularly and properly. Franklin OIT team members will request that you confirm the status of your backup prior to moving forward with this destructive process. |
Research Data
Research data storage and backup requires special consideration especially with regard to personally identifiable information. It is important for researchers to understand that data storage is a vital part of their work and deserves its due consideration in both planning and grant-writing stages as well as during and after data collection and analysis. While Franklin OIT is not currently able to provide extensive infrastructure or support for research data, Franklin OIT professionals can assist you in identifying your data storage needs and recommending proper solutions for resolving them. If you would like to request assistance, please contact Franklin OIT using the methods described above.
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